3D Pads – Return Policy
Last updated: August 24, 2026
We want you to be satisfied with your purchase of our 3D Pads. If you wish to return a product, you may do so within 15 calendar days of receiving your order, subject to the conditions below.
Return Period
Customers have 15 calendar days from the date of delivery to request and send a return.
After this period has expired, we may not be able to accept the return.
Return Conditions
To be eligible for a return, the 3D Pads must:
- Be unused and in their original condition.
- Not have been fitted, glued, modified, trimmed, damaged, or otherwise altered.
- Be returned in their original packaging, where applicable.
- Include all components and accessories supplied with the product.
- Be adequately packaged to prevent damage during transportation.
Products that have been used, fitted to a horse, modified, damaged, or otherwise altered may not be eligible for a refund.
Return Shipping Costs
All return shipping costs are the responsibility of the customer.
The customer is responsible for arranging and paying for the return shipment to our return address. We recommend using a tracked shipping service, as we cannot be responsible for products lost or damaged during return transportation.
Return Address
Returns must be sent to:
- Rafel Forteza Arbona
- Calle Ciutat de la Plata 9, Escalera 8, 2ªA
- 07006
- Spain
Please contact us by email to apexhorseshoes@gmail.com before sending your return so that we can provide any necessary return instructions.
Inspection and Refund
Once we receive the returned product, we will inspect it to verify that it meets the return conditions described above.
If the return is approved, the refund will be processed using the original payment method.
The refund will be issued after the returned product has been received and inspected.
If the product does not meet the return conditions, we reserve the right to refuse the return or reduce the amount refunded, where permitted by applicable law.
Exchanges
We do not automatically provide exchanges through the return process. If you require a different size or model, you may return the original product, subject to this policy, and place a new order.
Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible before returning it.
Defective or incorrect products may be subject to different return and shipping arrangements in accordance with applicable consumer protection laws.
Contact
For questions regarding returns, please contact:
Email: apexhorseshoes@gmail.com